Monday, July 8, 2013

CA IdentityMinder ConnectorServer r12 Installation Error in Redhat Linux

Environment Details:

Redhat Linux 6.4
CA IdentityMinder r12.6 SP2
CA Directory r12

Issue:

Install, com.ca.etrust.install.admin.connectorserver.SOAConfigureJCS, msg1, Starting JCS Service...
Install, java.lang.String, msg1, WARNING: Timeout occured attempting to contact server...
Install, com.ca.etrust.install.admin.connectorserver.SOAConfigureJCS, err, Failed to start JCS Service
:
:
:

(Jul 8, 2013 8:18:03 AM), Install, com.ca.etrust.install.InstallUtils, msg1, /opt/CA/IdentityManager/ConnectorServer/jcs/logs/servicemix.log: INFO: locking
(Jul 8, 2013 8:18:03 AM), Install, com.ca.etrust.install.InstallUtils, msg1, ---- END LOG FILES ----
(Jul 8, 2013 8:18:03 AM), Install, com.ca.etrust.install.admin.connectorserver.SOAConfigureJCS, err, An error occurred and product installation failed.  Look at the log file /tmp/im_connector_server_install.log for details.
(Jul 8, 2013 8:18:03 AM), Install, com.ca.etrust.install.admin.connectorserver.SOAConfigureJCS, err, ProductException: (error code = -1; message="Failed to start JCS Service")
STACK_TRACE: 15
ProductException: (error code = -1; message="Failed to start JCS Service")
    at com.ca.etrust.install.admin.connectorserver.ConfigureJCS.startService(ConfigureJCS.java:1017)
    at com.ca.etrust.install.admin.connectorserver.ConfigureJCS.install(ConfigureJCS.java:285)
    at com.ca.etrust.install.admin.connectorserver.SOAConfigureJCS.install(SOAConfigureJCS.java:368)
    at com.installshield.product.service.product.PureJavaProductServiceImpl.installProductAction(PureJavaProductServiceImpl.java:1916)
    at com.ibm.wizard.platform.linux.LinuxProductServiceImpl.installProductAction(LinuxProductServiceImpl.java:552)
    at com.installshield.product.service.product.PureJavaProductServiceImpl$InstallProduct.getResultForProductAction(PureJavaProductServiceImpl.java:5195)
    at com.installshield.product.service.product.InstallableObjectVisitor.visitComponent(InstallableObjectVisitor.java:369)
    at com.installshield.product.service.product.InstallableObjectVisitor.visitInstallableComponents(InstallableObjectVisitor.java:333)
    at com.installshield.product.service.product.InstallableObjectVisitor.visitProductBeans(InstallableObjectVisitor.java:133)
    at com.installshield.product.service.product.PureJavaProductServiceImpl$InstallProduct.install(PureJavaProductServiceImpl.java:4563)
    at com.installshield.product.service.product.PureJavaProductServiceImpl$Installer.execute(PureJavaProductServiceImpl.java:3758)
    at com.installshield.wizard.service.AsynchronousOperation.run(AsynchronousOperation.java:41)
    at java.lang.Thread.run(Thread.java:662)

Solution:

Run the below command to set the entropy and start the installation.

/sbin/rngd -r /dev/urandom -o /dev/random -t 1

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